Troocoo is built on a value set that everyone should be treated both equally and with the respect they deserve.
As a business, we continue to strive and challenge what ‘great’ looks like when it comes to the experience our candidates have with our people and our business.
Our dedicated candidate experience manager’s sole focus is to enhance the candidate journey and experience for our candidates nationally, always striving to challenge the industry to think differently when it comes to working with candidates.
This role provides a career sounding board for our candidates. We want people to feel supported particularly those who are finding it tough in the current job market. It provides advice to candidates around employment and economic market trends, career and interview coaching, personal branding and helps to connect candidates with opportunities in the market. We understand the importance around people’s careers and want to ensure we are having a positive impact where we can.
The candidate experience manager continues to drive the Troocoo Net Promotor Score (NPS), strategy, always looking at ways we can improve and enhance the Customer Experience (CX) for clients and candidates. For the Financial Year 2022-2023 our NPS score was +83.5, which we are proud to say is well above our industry's average.
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If you would like to connect with a consultant at Troocoo, please reach out to info@troocoo.com or call (07) 3054 1121.
