Troocoo is excited to support Simon George & Sons in recruiting an exceptional Account Manager to join their Darwin team. This role focuses on nurturing and strengthening relationships with key clients, ensuring their needs are met and delivering exceptional service rather than focusing on sales targets.

If you have a deep connection to the Top End and are committed to living and working here long-term, we want to hear from you! This role is all about building trust and delivering value through exceptional client service.

We are looking for someone who thrives in a relationship driven environment and is passionate about ensuring the ongoing satisfaction and success of their valued clients. If you are dedicated to contributing to a company that values service, integrity, and long-lasting community ties, we encourage you to apply!

Key Responsibilities:

• Build and maintain long-term relationships with key clients, ensuring their needs are consistently met and offering solutions to enhance their experience.
• Manage a portfolio of existing accounts, ensuring client satisfaction and addressing any concerns to maintain strong, positive relationships.
• Collaborate with internal teams to ensure clients receive the highest level of service and timely support, aligning offerings with their evolving needs.
• Stay up to date with industry trends to proactively adjust services and offerings, ensuring clients are always receiving the best solutions.
• Use Salesforce to track client interactions, keeping detailed records to ensure smooth communication and superior service delivery.

Key Competencies:

• Strong ability to develop trust and loyalty with clients through effective communication and ongoing engagement.
• Proven experience in account management, focusing on long-term relationships and client satisfaction.
• Skilled in identifying and addressing client needs, proactively offering solutions to ensure their continued success.
• Ability to manage multiple tasks effectively in a fast-paced environment while keeping client priorities at the forefront.

Selection Criteria:

• Proven experience in account management with a focus on relationship development and client retention.
• Strong communication and problem-solving skills with a solutions-oriented approach.
• A proactive mindset, adaptable to client needs, and a team-focused attitude.

If you’re passionate about nurturing long-lasting client relationships and want to contribute to a company that values service and community, this role offers a rewarding opportunity.

APPLY NOW! For any questions, please reach out to Stephanie.James@troocoo.com