4 weeks with potential for extension
Townsville Location
Role Overview:
- Act as the first and last point of contact for all clients and visitors entering the Veteran and Family Wellbeing Centre (VFWC), ensuring they receive a warm, welcoming, and professional experience.
- Provide high-level customer service by answering phone calls, emails, and in-person queries in a friendly, efficient, and sensitive manner, directing them to the appropriate staff member when needed.
- Maintain a clean, organised, and inviting reception area that reflects the values of the organisation, ensuring clients and visitors always feel respected and well cared for.
- Handle confidential and sensitive client information with the utmost discretion and professionalism, adhering to privacy legislation and internal policies.
- Manage the appointment calendars for all Allied Health Providers, ensuring accurate and timely scheduling of appointments, as well as handling rescheduling and cancellations in a smooth, organized manner.
- Provide administration support for billing, including DVA and Medicare billing procedures, ensuring accurate and timely reconciliation of payments.
- Manage and track the timely submission and processing of billing procedures for clinical services, ensuring all necessary documentation is completed in a precise and timely manner.
- Monitor and maintain the electronic medical records system, ensuring that all client information is entered accurately and securely and that files are organised for quick retrieval.
- Previous experience in a medical reception or healthcare administrative role, with a strong understanding of office systems and procedures in a clinical setting.
- A solid understanding of billing processes, particularly with DVA and Medicare, ensuring accuracy and timeliness in handling financial procedures.
- A warm and welcoming personality, with the ability to offer exceptional customer service and communicate effectively with clients, visitors, and colleagues.
- Strong organisational skills and attention to detail, with the ability to handle multiple tasks simultaneously while maintaining professionalism.
- Confidentiality and discretion, with a solid understanding of privacy legislation and the importance of handling sensitive information with care.