Key Responsibilities:
- Provide first and second-level functional support for users
- Analyse, document, and provide solutions for business requirements during the entire implementation process
- Coordinate with cross-functional teams to resolve issues and enhance system performance
- Support new HRIS implementations and system upgrades
- Configure HRIS systems including SuccessFactors (Employee Central, Compensation, Recruiting, Onboarding, Training), SAP Payroll, UKG Pro Workforce Management, and third-party integrations
- Proactively identify opportunities for process automation, integration, and optimisation to streamline operations
- At least 4 years of experience in IT or business analysis, with 2 years specifically in HRIS technical configuration (Experience with UKG, SuccessFactors, SAP is a plus)
- Strong technical skills in troubleshooting, configuration, testing, and reporting
- Experience with HR and payroll processes is preferred
- Ability to work independently and collaborate with various teams across multiple locations