Troocoo is proud to partner with a critical Queensland Government client to recruit for multiple AO4 Call Centre Operator roles. The following outlines the key details and requirements for these positions:

• Successful applicants MUST be available at all hours (including weekends)
• West End, QLD location - limited street parking on-site
• Must have IMMEDIATE availability to commence - we cannot accommodate notice periods
• $58.02 p/hour + super - hourly contractor rate
• Short-term contracts (up to 1 month) - must be able to commit

Role duties:
As a Call Centre Operator you will: 

• Providing a quality service to customers by resolving specific customer requests in an efficient and courteous manner; including assessing applications for grants, liaising with stakeholders including applicants and contractors.
• Respond to enquiries with empathy and respect, providing a positive service experience.
• Adhere to scheduled roster and break times.
• Abide by the Queensland Government Code of Conduct and all Policies and Directives that apply to this role.

Must haves: 

• Previous experience in a fast paced contact centre or administrative environment 
• Previous experience in grants or claims processing is beneficial but not essential
• Ability to communicate clearly on the phone with a focus on well-spoken, clear communication and exceptional listening skills
• Must be adaptable and resilient to changing environments and circumstances

As part of the recruitment process, you must have valid work rights and be able to pass a criminal history check.

We thank you for your interest, however we are not accepting any calls in relation to the roles. Shortlisted applicants will be contacted.