An exciting opportunity exists for an experienced Claims Design & Digitisation Lead to join a forward-thinking organisation committed to driving innovation and transformation across its operations.

his role offers the chance to lead the design and implementation of digitisation initiatives aimed at improving operational efficiency, scalability, and customer outcomes within the business.

As the Claims Design & Digitisation Lead  you will work closely with senior leaders from across the business, responsible for designing and delivering AI-driven solutions that enhance the customer and operational experience.

This is a hands-on, strategic role where your leadership, technical insight, and problem-solving ability will directly contribute to shaping the future of the organisation.

Further to this the key responsibilities of this position will be as follows;

• Lead the development and delivery of digitisation initiatives, ensuring alignment with the broader business strategy and objectives.
• Design and implement AI-driven solutions to improve process automation, scalability, cost control, and customer outcomes.
• Collaborate with business leaders, data teams, and technology stakeholders to create end-to-end solutions that drive operational efficiency.
• Map data sources, process requirements, and customer interactions to inform the redesign of business processes and integrate AI capabilities.
• Manage the full lifecycle of digitisation initiatives, including planning, design, implementation, and post-implementation monitoring.
• Facilitate workshops and consult with senior leaders to support the adoption of digital solutions and drive AI literacy across the organisation.
• Ensure that all digitisation initiatives are governed effectively, with clear documentation of risks, controls, and monitoring requirements.
• Provide internal consulting support to business leaders, helping to solve operational challenges and build capability within their teams.

To be considered for this role, we are seeking experienced candidates demonstrating the following key experience:

• You’re an experienced leader with a passion for digital transformation and a deep understanding of the intersection between technology, business, and customer outcomes.
• A minimum of 5 years’ experience in a senior business partnering, consultancy, or process redesign role, preferably in digital or operational transformation projects.
• Strong knowledge of AI tools and platforms, including machine learning, natural language processing (NLP), and data analytics, with the ability to apply them in process optimisation.
• Proven experience leading cross-functional teams and managing the delivery of complex digital initiatives.
• A hands-on approach to problem-solving, with the ability to work closely with operational teams to understand challenges and design impactful solutions.
• Strong communication skills, with the ability to engage stakeholders at all levels, including senior leaders, and translate technical concepts into business-friendly language.
• Familiarity with data science models and how they can be applied to solve business problems is beneficial, although hands-on model-building experience is not required.
• A background in financial services, insurance, or a related operational environment is ideal, but we are open to candidates from diverse industries with relevant experience.

If this sounds like the right next step in your career, we’d love to hear from you,  please apply today. If this role isn’t quite the right fit, but you’re exploring new opportunities in the digital and technology space, feel free to reach out for a confidential conversation.