This is a fantastic opportunity to work within a dynamic team that values integrity, innovation, and exceptional service. Join a leading Insurance business, renowned for their high-performance culture and commitment to delivering smarter solutions for customers. 
  
In this role, you will manage a portfolio of technical motor claims, assisting customers throughout the process and ensuring a high level of customer service. You will handle a range of complex cases, occasionally needing to manage difficult conversations, such as claim declines.

Key responsibilities include:

• Managing a portfolio of claims, guiding customers through each stage of the process 
• Handling customer inquiries (both in-bound and out-bound)
• Assess claims and resolve complex issues
• Deliver exceptional customer service
• Collaborate with the broader team  

About You

• A strong background in customer service (call center environment)
• Experience in the insurance or financial services sector will be highly regarded
• The ability to manage sensitive conversations with empathy and professionalism
• Ability to understand and communicate technical/legislative information to customers - particularly when delivering unfavorable outcomes
• High level of resilience when dealing with cases in a complex environment

What’s on Offer

• Full-time permanent role with a competitive salary package
• Opportunity to earn monthly incentives
• Ongoing learning and development with structured training programs
• Monday to Friday work schedule with no weekend shifts
• Convenient Toowong office location, easily accessible by public transport or nearby parking options
• Career progression within a fast-growing company
• Start date March 3rd pending successful interview and background checks 

How to Apply

If you’re ready to take the next step in your career and join a high-performing team, apply now by submitting your CV. Should you have any questions, please contact Tayla.vandeventer@troocoo.com