We’re seeking Customer Service candidates to be the first point of contact for customers lodging property insurance claims. This is a phone-based role within a leading insurance provider’s call centre, providing essential support to Queenslanders impacted by recent weather events.
Key Details:
- Start date - April 22nd.
- Competitive hourly rate of $35.88.
- 6 month contract with possible extension.
- Hybrid work flexibility (up to 4 days WFH after training, at the team leader's discretion).
- Comprehensive training to set you up for success.
- Handling inbound calls and lodging new property insurance claims.
- Providing exceptional customer service, focusing on first-point resolution.
- Explaining claims processes clearly and empathetically to customers.
- Accurately capturing claim details and ensuring compliance with company policies.
- Liaising with internal teams to streamline the claims journey.
✔ Strong customer service experience – retail, hospitality, or call centre backgrounds welcome!
✔ Excellent communication skills – ability to listen, problem-solve, and reassure customers.
✔ A proactive, customer-first approach with a focus on first-point resolution.
✔ Strong computer literacy – comfortable navigating multiple systems.
✔ Ability to work within a rotating roster, including some weekend shifts.
Roster & Work Arrangements:
- 37.5 hours per week on a 7-day rotating roster.
- One weekend shift approx. once monthly (shared across the team).
- Shifts range Monday-Friday 7am-8pm | Saturday-Sunday 8:30am-5pm.
- Up to 4 days WFH after completion of in-office training.
If you’re an experienced property claims or customer service professional ready for your next challenge, apply now with your latest CV and we’ll be in touch!