The Compensation Advocate provides advice and assistance directly to our members, their families and the wider community in relation to a wide range of claims and appeals matters to the Departments of Veterans Affairs.
- Preparation & Submission of Claims to the DVA
- Maintain regular contact with the individuals who have made the claims
- Write case notes and file notes of interviews with veterans and their families, including documenting actions to be taken and referrals to other agencies under supervision
- Maintain the client database (CRM) to ensure timely and accurate data within confidentiality protocols
- Monitor the progress of claims and appeals that have been lodged on
- Maintain reference documentation relevant to the position and share information with colleagues within privacy rules
- Escalate issues if needed to the Manager to ensure the best service is provided to veterans and their families
- Assess outcomes under supervision and understand whether the client should accept of appeal determinations
- Excellent Customer Service experience
- Case Management or Claims experience is advantageous
- An empathetic, warm, and friendly communicator is paramount
- High attention to detail and accuracy
- Conscientious and highly focused individual
- Permanent, Full Time (38 hours a week) Monday to Friday.
- Commencement Salary: $81,788.85, plus superannuation, plus salary sacrifice
- Location: Fortitude Valley or Toowoomba
- Reporting to: Compensation Operations Manager