Troocoo is excited to partner with Affinity Education Group who are a nationally respected leader in early childhood education, operating a network of over 250 centres across Australia. Renowned for its commitment to excellence, Affinity combines high-quality early learning with a supportive, nurturing environment that empowers educators and inspires families.

Affinity Education Group are seeking a Customer Experience and Capability Specialist to join this dynamic and purpose-driven organisation on a 12-month Full-time Contract. This role plays a key part in supporting the marketing and sales strategy, with a strong focus on customer experience and service excellence at every touchpoint.

About the role:

• You will partner with cross-functional teams to review and improve the end-to-end experience for new and existing families.
• Use insights and data to map out and evolve the customer journey, from initial enquiry to enrolment and retention.
• Investigate trends in customer drop-off and identify at-risk segments.
• Work closely with marketing to design tailored communications and feedback loops that enhance parent engagement.
• Deliver training, workshops, and coaching to Area and Centre Managers to build their confidence in enrolment conversations and local marketing strategies.
• Use insights and data to create actionable journey maps that align with the sales funnel and key customer moments.
• Provide guidance on using digital platforms and community partnerships to support enrolment goals.
• Support the development of best-practice guides and sales materials to enhance centre tour performance and enrolment success.

About you:

• Experience in marketing, preferably with exposure to sales enablement or community engagement.
• Proven background in customer experience or enrolment growth, ideally within childcare, education, or services.
• Strong experience in training delivery, including workshops and coaching.
• Familiarity with digital marketing tools, CRM systems, and social platforms.
• Excellent presentation, communication, and relationship-building skills.
• Confident in analysing data, spotting trends, and developing strategy accordingly.
• Self-starter with the ability to work independently and as part of a team.

What’s on offer?

• 12-month full-time contract.
• Competitive salary.
• Opportunity to work across marketing, training, customer experience, and community engagement — every day will be different.
• Collaborative and supportive workplace culture.
• If you love solving problems, thinking creatively, and influencing strategy, this is your playground.

Interested? Let’s Talk.
If you’re passionate about creating meaningful customer experiences and empowering others to succeed, we’d love to hear from you. Apply now via the link.