This role provides critical customer service and administrative support to the leasing team. The role is pivotal in ensuring a smooth and welcoming experience for all!
YOUR RESPONSIBILITIES
- Act as the first point of contact for leasing-related enquiries from prospective residents and external stakeholders.
- Handle incoming calls, redirecting or responding professionally and promptly.
- Coordinate and schedule property tours in collaboration with Village Managers.
- Interview prospective residents to assess suitability and ensure alignment with community expectations.
- Maintain accurate resident waitlists and ensure data integrity across all sites.
- Organise leasing-related documents for easy access and reference.
- Prepare weekly and monthly leasing and occupancy reports, highlighting trends and actionable insights.
- Oversee office administration tasks, ensuring professional upkeep of workspaces and shared areas.
YOUR CAPABILITIES
- A customer focused individual with strong administrative skills
- Skilled in building and maintaining strong relationships with internal and external stakeholders
- Exceptional attention to detail with a strong focus on problem-solving and meeting tight deadlines.
- Quick learner with the ability to prioritize and manage multiple tasks and deadlines effectively.
- Strong organisational, written, and verbal communication skills.
- A friendly, outgoing and reliable individual.
Culture & Benefits:
- Discounts through our employee app for retail, travel, health services, and more!
- Access to our Employee Support Program, including health and wellness resources.
- Opportunities to shape the future of our growing company and build an evolving culture.
- A varied role with the chance to make a meaningful impact.
- Work Monday to Friday with a great team, in the heart of the city!