HR Business Partner

The Infinity Group is a dynamic and growing organisation, founded as a family business in 2007. Today, it operates over 95 pharmacies across Queensland, New South Wales, Victoria, and Western Australia, with a strong strategy for continued expansion.

At Infinity Group, we believe in delivering the highest standard of care to the community by fostering strong local teams and collaborating with healthcare professionals to drive education, awareness, and continuous improvement. Our core values—One Team, Aspiring to be Better, Proud to be Here, Care, and Acting with Courage—are at the heart of everything we do.

Our client is seeking an experienced HR Business Partner to provide both strategic and operational human resources support across our pharmacy network. This role will act as a trusted advisor to leaders and employees, offering expert guidance on HR policies, workforce planning, leadership development, and employee relations.

Working closely with Pharmacy Operations Leaders, Directors, and Store Leaders, the HR Business Partner will play a key role in driving performance, engagement, and compliance, ensuring alignment with the organisation’s values and strategic objectives.

• Provide day-to-day HR advice and support to business leaders on people-related matters.
• Coach and support leaders to enhance team engagement and performance outcomes.
• Lead succession planning and talent development initiatives.
• Support organisational design and workforce planning to align with business goals.
• Drive change management initiatives, ensuring smooth transitions and engagement.

 Employee Relations & Compliance  

• Manage complex employee relations matters, including disciplinary actions and grievances.
• Ensure compliance with Fair Work legislation, Modern Awards, and internal policies.
• Represent the organisation in Fair Work Commission and WorkCover proceedings when required.
• Oversee WorkCover claims and support return-to-work strategies.
• Monitor incident reporting and compliance across the network.

 HR Program Development & Training

• Design and facilitate leadership training sessions for Store and Pharmacy Operations Leaders.
• Contribute to HR policy development and continuous improvement initiatives.
• Lead or participate in HR projects to enhance service delivery and organisational performance.

• Tertiary or postgraduate qualification in Human Resources, Business, or a related field.
• 4+ years of experience in a similar HR role, preferably in retail, healthcare, or pharmacy.
• Strong expertise in employment law, Modern Awards, and Fair Work Act compliance.
• Experience in workforce planning, change management, and HR policy implementation.
• Ability to manage competing priorities and deliver high-quality outcomes within deadlines.

• Strong leadership and influencing skills to engage with stakeholders at all levels.
• Excellent problem-solving, decision-making, and conflict resolution abilities.
• Proficiency in Microsoft 365 applications (Word, Excel, PowerPoint, Teams).
• High level of professionalism, discretion, and ability to manage confidential information.

• Be part of a growing, values-driven organisation with a strong community focus.
• Partner with leadership teams to shape HR strategy and drive meaningful change.
• Work in a collaborative and supportive environment that values continuous learning.
• Opportunity to make a tangible impact on HR practices in a dynamic and expanding business.

If this opportunity sounds interesting and you wish to learn more, please apply within or email brock.moran@troocoo.com