About the Role:
Our client is seeking multiple Motor Claims Consultants to join their customer service and claims team. In this role, you'll be the first point of contact for customers lodging motor vehicle claims—helping them navigate what can be a highly emotional and stressful situation with empathy, efficiency, and professionalism.
You’ll be supported from day one with a structured onboarding journey, starting with a four-week classroom induction followed by eight weeks of tailored academy support. If you enjoy working in a structured, high-volume environment and have a genuine passion for helping people, this could be a great fit for you.
Key responsibilities include:

• Taking inbound calls and managing the end-to-end motor claims process
• Gathering accurate details to assess and determine claim outcomes
• Setting clear expectations and guiding customers through next steps
• Liaising with internal teams, repairers, and external providers
• Maintaining detailed records and progressing claims to resolution
• Managing a personal portfolio of claims in a timely and empathetic manner

About You:
You bring strong customer service skills and a calm, solutions-focused approach—particularly when dealing with customers in heightened emotional states. We welcome applicants from a range of industries including insurance, contact centres, retail, hospitality, and supermarket environments.

You’ll also bring:

• A resilient and empathetic nature with strong problem-solving skills
• Ability to manage emotionally sensitive conversations with professionalism
• Clear communication and strong attention to detail
• Capacity to learn structured processes and systems
• Full, unrestricted Australian working rights
• Commitment to attending the full training period with no planned leave

Role Overview & Key Details:

• Start date: 12th May
• Full-time (37.5 hrs/week) on a rotating roster between 6:00 AM – 6:00 PM, Monday to Saturday
• Saturday shifts every 2–3 weeks (with a weekday off in return)
• “Earn While You Learn” incentive – $200/month during training, with bonuses of up to $1,050/month
• High-volume, structured contact centre environment
• On-site parking available, including overflow nearby
• Access to strong floor support, mental health first aiders, and employee assistance program (EAP)

This is a great opportunity for someone who thrives in a busy, customer-focused environment and is looking to build a meaningful career in the insurance sector. Apply now to secure your spot in the May intake.