Attractive Salary | Full-Service Vehicle | Sydney, NSW
Are you an experienced professional with a strong background in motor assessing, insurance claims, or repair networks? We have an exciting opportunity for a Network Performance Consultant to join a high-performing team and drive key operational outcomes within a dynamic and customer-focused environment working for a national Insurance company based in Sydney.
About the Role
As a Network Performance Consultant, you will play a critical role in managing repairer relationships, ensuring repair quality, and optimising network performance. This role offers 80% on-the-road engagement with clients across Metro Sydney while also providing work-from-home flexibility. A full-service vehicle is included in the package to support your role.
Your key responsibilities will include:
- Managing average repair costs and ensuring repairs are completed within contractual timeframes
- Monitoring and improving customer satisfaction (NPS)
- Maintaining high repair quality standards and overseeing repair duration control
- Supporting the execution of strategic operational and commercial plan
- Oversee network repair performance and compliance with contracted controls
- Manage and optimise the motor repair network’s capacity and booking availability
- Build and maintain strong relationships with key stakeholders and repair partners
- Enhance customer communication and experience
- Ensure performance management processes are well-documented and actioned effectively
- Maintain a high-performance, high-integrity culture within the team
To be successful in this role, you will have:
- Experience in motor insurance claims, assessing or repairs.
- Working knowledge of Audanet and repair quoting systems
- A deep understanding of the motor repair industry and regulatory requirement
- Excellent stakeholder management and relationship-building skills
- Strong negotiation and influencing abilities
- The ability to work autonomously and manage competing priorities
This is an opportunity to be part of a market-leading organisation where your expertise will have a direct impact on improving network performance and customer outcomes. You’ll be joining a high-performing team with a strong culture of integrity and excellence. Enjoy a full-service vehicle as part of your package, 80% on-the-road client interaction, and work-from-home flexibility.
How to Apply
Troocoo is proud to partner with this organisation in the search for top talent. If this role sounds like the perfect fit for you, please apply now or reach out to us for a confidential discussion.