Troocoo is proud to partner with a critical Queensland Government client to recruit for multiple AO4 Hardship Grants Processing roles. The following outlines the key details and requirements for these positions:
- Successful applicants MUST be available at all hours (including weekends), especially over the Christmas and New Year period
- MUST have your own mode of transport – due to reduced public transport on public holidays
As a Hardship Grants Processing Officer you will:
- Providing a quality service to customers by resolving specific customer requests in an efficient and courteous manner; including assessing applications for grants, liaising with stakeholders including applicants and contractors.
- Respond to enquiries with empathy and respect, providing a positive service experience.
- Adhere to scheduled roster and break times.
- Abide by the Queensland Government Code of Conduct and all Policies and Directives that apply to this role.
The ideal applicant will have:
- Previous experience in a fast pace contact centre environment
- Previous experience in Government is highly regarded but not essential
- Previous experience in grants or claims processing is beneficial but not essential
- Ability to communicate clearly on the phone with a focus on well-spoken, clear communication and exceptional listening skills
- MUST be available over the Christmas and New Year period