A leading financial services organisation is looking for a Senior Manager, Digital Experience to lead a team of 8-10 talented designers, crafting exceptional digital journeys that foster customer satisfaction, loyalty, and growth. This role combines strategic leadership with execution, blending UX/UI best practices, customer insights, and web analytics to deliver measurable value.
You’ll be responsible for:

• Leading the digital experience strategy, driving measurable improvements in customer growth and NPS.
• Designing impactful digital customer journeys using user research, testing, and analytics.
• Coaching and mentoring your team to consistently deliver innovative, high-quality results.
• Collaborating with senior leaders to execute a transformative digital roadmap.

Your experience:

• 10+ years in digital experience, design, and research.
• Proven leadership in managing high-performing design teams and fostering a positive culture.
• Expertise in digital transformation, building design principles, and research frameworks.
• Strong skills in qualitative/quantitative research, user testing, IA, and cross-platform design.
• Knowledge of WCAG compliance, design systems, and digital best practices.
• Experience in financial services or regulated industries is highly desirable.
• Excellent organisation and time management skills, with a keen eye for detail.

Why this role?
This is a unique opportunity to make a real impact in a role that will evolve over time. Your contributions will directly influence the future of digital transformation within financial services, ensuring innovative solutions that truly benefit customers.

✨ Apply now to lead the way in delivering impactful digital experiences!